+ Surely my videos will last forever?
There is no such thing as an antique video tape! Once they get to twenty years old, many will have become unwatchable.
There are many reasons for this.
As time passes, the tape oxidizes, stretches and the recorded signal is degraded by magnetic fields. The tape can also be subject to damage from moisture, from creasing through incorrect storage or from physical damage due to shock. It may simply just break.
Your precious memories can soon turn into grain, wobble, flicker, drop-outs and regret. Often there is no way back. Unlike photographs, video is very difficult to restore once it is damaged. While breaks can often be repaired, most other damage is final and unfixable.
But luckily you found us. We have successfully transfered video that no-one else could. Our equipment, our comittment, is 100%.
+ Can you copy my video of Gone With the Wind that I bought onto DVD?
Unfortunately, Australian copyright law prohibits us from copying pre-recorded video onto DVD. You, as the owner are permitted to do so but we are not even allowed to loan you the equipment. While we do not necessarily agree with this limitation, we must abide by it.
+ Can you copy my video of Gone With the Wind that I recorded off TV onto DVD?
Unfortunately, Australian copyright law prohibits anyone from copying video recorded from free-to-air television onto DVD.
We may be able to source a retail copy on DVD for you if desired. Please feel free to ask.
+ Some of my videos are dark (or bright) - can you fix that?
Generally we are able to improve the brightness, contrast and even (under some conditions) the colour. We do this as a matter of course while transfering the video - although we cannot guarentee to do so as it is not always possible to monitor every minute of video playback.
+ Can you fix broken videotapes?
We have fixed numerous videotapes and will continue to do so, often at no charge (other than the transfer cost of course). Sometimes this involves rejoining damaged tape, other times it may involve replacing the video cassette enclosure.
We try to re-use old (functional) parts so usually we do not need to charge. If special parts are required to be purchased to effect a repair, then we would need to factor that cost in to the ultimate price.
Please note: we are not able to repair video recorders/players.
+ How much video can you get on a DVD?
Generally we can put up to 2 hours of video onto a DVD. Copying more than two hours onto a DVD will usually result in a poorer quality transfer. Copying less than two hours will typically not improve the quality.
+ Can you put my picture on the DVD label?
We can certainly do that - with a minimal charge (if any).
